Returns

ONLINE RETURNS

KatieJNYC accepts returns of eligible online purchases within 21 days of delivery. Returns must be physically dropped off with the shipping carrier within 7 days to qualify for a refund to the original payment method. Returns dropped off between 8–21 days are eligible for store credit only. Original shipping fees and return shipping costs are non-refundable.

RETAIL STORE RETURNS

In-store purchases may be returned to a KatieJNYC retail location within 14 days of purchase for store credit or exchange only. Items purchased online at katiejnyc.com may also be returned in-store and will be subject to our retail store return policy. All in-store returns are eligible for store credit or exchange only; refunds to the original payment method are not available.

RETURN ELIGIBILITY & FINAL SALE

All returns must be unworn, unwashed, with original tags attached and in original packaging. Swimwear must have the sanitary liner intact, and shoes must be unworn with original packaging. Items purchased at 25% off or more, bras, underwear, other undergarments, hair accessories, toys, and self-care products are FINAL SALE and cannot be returned or exchanged. Store credit is redeemable in-store or at katiejnyc.com.

FLASH SALES & HOLIDAY PROMOTIONS

All purchases made during Flash Sales, Early Access Sales, Black Friday, and Cyber Monday promotions are FINAL SALE and cannot be returned or exchanged. Promotions and discounts cannot be applied to previous purchases.

RETURN PROCESSING & FEES

Returns are processed within 7 business days of arrival, with possible delays during peak seasons. A confirmation email will be sent once processed. A $7.50 return shipping fee applies. Returns exceeding $750 are subject to a 10% restocking fee and $25 return shipping fee.

EXCHANGES

Online exchanges are not available. Customers must place a new order for a different size or style.

DAMAGED OR MISSING ITEMS

Damaged or missing items must be reported to Customer Service within 48 hours of delivery.

INTERNATIONAL RETURNS

International customers are responsible for return shipping costs, including any loss, damage, or additional fees. Returns must be shipped to 34B Lumber Road, Roslyn, NY 11576. We recommend using an insured, trackable shipping service.

EXTENDED HOLIDAY RETURNS

Eligible holiday returns dropped off with the shipping carrier within 7 days of delivery qualify for a refund. Returns dropped off between day 8 and January 1, 2027 are eligible for store credit only. Final sale exclusions apply.